Shipping & Returns

SHIPPING TERMS

We ship orders Monday through Friday between 10am – 3pm Pacific Time.
Orders placed AFTER 3pm Pacific Time Monday – Friday will be processed the following business day (excluding holidays).
If an item you ordered is temporarily unavailable, we will immediately advise you when to expect delivery.

SHIPPING & HANDLING
Bamboo Cay.com orders ship on business days, which are Monday through Friday, excluding the following U.S. holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Orders are shipped from Los Angeles, CA, via FedEx(most of the time) and with the following options and rates:

FEDEX GROUND SHIPPING – $11.63
All in-stock items, once shipped, are delivered within 10 business days, even if ordered on Saturday or Sunday.

FEDEX GROUND3-DAY SHIPPING – $15
Orders will ship the next business day with delivery 3 business days later.

FEDEX 2-DAY SHIPPING – $24.95
Orders will ship the next business day with delivery 2 business days later.

FEDEX NEXT DAY SHIPPING – $32.74
Orders will ship the next business day and be delivered by 8:00pm the following business day (weekdays only, national holidays excluded).

APO/FPO DELIVERY 
Orders will ship the next business day and be delivered within 10 business days.

ORDERS SHIPPING TO MULTIPLE LOCATIONS
At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address.

PO BOXES AND U.S. TERRITORIES 
We are able to ship to PO boxes or U.S. territories through USPS

SALES TAX
Applicable sales tax will be added on all orders based on the shipping address. The amount of sales tax is estimated until the order has shipped and shipping confirmation has been sent.

Sales tax is applied to your order in accordance with your individual state tax guidelines and is approximate. The following states will have all applicable local and state sales taxes added to your total order,: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY.
Here at Bamboo Cay, our goal is to bring the island life to you. Bamboo Cay products will get you noticed without drawing attention to yourself. We promise that our value, service, communication and your overall experience will exceed expectations.

REFUND POLICY

Bamboocay.com stands 100% behind the merchandise we sell, but if you are unsatisfied with any purchase, we offer a full refund or exchange on merchandise returned within 14 days from the purchase date. Only unworn (ie new), unaltered and unwashed items with tags attached in original condition will be considered for return or exchange.

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